Platform
Troubleshooting and support
Resolve connection problems and send a useful, safe support request.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Resolve connection problems and send a useful, safe support request.
| Problem | First checks |
|---|---|
| Cannot access an App | Confirm the invited sign-in identity and selected Company and App. Ask your account administrator to check access. |
| Cannot open connection settings | Confirm the selected App and your account permissions. Use FloKit’s authorization flow rather than sharing a provider token. |
| Connection fails verification | Confirm the intended account, granted permissions, and Test or Live mode. Reconnect through FloKit when requested. |
| Price is missing | Confirm it belongs to the connected payment account and mode, is active, and meets the provider guide’s billing requirements. Sync the catalog again. |
| Checkout is not working | Check offer details, connection settings, the exact approved hostname, and the provider’s reported error. |
| Payment is not reflected | Check provider payment status and webhook delivery. A browser success screen is not sufficient evidence. |
| Domain is not ready | Compare all DNS records with the values displayed in FloKit. Check certificate status and payment-domain approval separately. |
| Assistant is unauthorized | Reconnect using your FloKit identity. Review connection permissions; never paste the token into chat. |
| Reports differ | Match App, dates, time zone, and filters. Check data freshness and distinguish test activity from paid traffic. |
| Webhook receiver fails | Use the signature and delivery troubleshooting guides. |