> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flokitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and support

> Resolve connection problems and send a useful, safe support request.

| Problem                         | First checks                                                                                                                                          |
| ------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| Cannot access an App            | Confirm the invited sign-in identity and selected Company and App. Ask your account administrator to check access.                                    |
| Cannot open connection settings | Confirm the selected App and your account permissions. Use FloKit's authorization flow rather than sharing a provider token.                          |
| Connection fails verification   | Confirm the intended account, granted permissions, and Test or Live mode. Reconnect through FloKit when requested.                                    |
| Price is missing                | Confirm it belongs to the connected payment account and mode, is active, and meets the provider guide's billing requirements. Sync the catalog again. |
| Checkout is not working         | Check offer details, connection settings, the exact approved hostname, and the provider's reported error.                                             |
| Payment is not reflected        | Check provider payment status and webhook delivery. A browser success screen is not sufficient evidence.                                              |
| Domain is not ready             | Compare all DNS records with the values displayed in FloKit. Check certificate status and payment-domain approval separately.                         |
| Assistant is unauthorized       | Reconnect using your FloKit identity. Review connection permissions; never paste the token into chat.                                                 |
| Reports differ                  | Match App, dates, time zone, and filters. Check data freshness and distinguish test activity from paid traffic.                                       |
| Webhook receiver fails          | Use the [signature](/webhooks/signatures) and [delivery troubleshooting](/webhooks/delivery-retries-and-troubleshooting) guides.                      |

## Contact support

Use the FloKit contact or support channel provided during onboarding. Include the affected App, approximate time and time zone, action attempted, expected result, actual result, and the safe error reference shown by FloKit.

Redact screenshots. Never send passwords, API keys, authorization headers, signing secrets, complete configured callback URLs, payment details, customer lists, or questionnaire answers. When a configured callback URL contains credentials, describe which connection is affected rather than copying the URL.

Check [service status](https://flokitai.instatus.com) for a published incident. For an account-specific problem, include the relevant connection reference in your support request.