> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flokitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up branded email sending

> Verify a customer-owned sending domain and run a constrained delivery test.

Branded email sending is separate from account invitations, payment-provider
receipts, and the domain that serves a Flow.

<Steps>
  <Step title="Open the sender setup">
    Select the App, open **Governance → Marketing emails**, and add a sending
    subdomain controlled by the customer, such as `mail.example.com`.
  </Step>

  <Step title="Add only the shown DNS records">
    Copy the exact Type, Name and Value shown by FloKit. Do not replace unrelated
    MX or TXT records and do not create a second conflicting SPF record.
  </Step>

  <Step title="Verify the domain">
    Select **Verify** after DNS has propagated. A request being accepted does not
    mean the provider has verified the domain; the saved status remains pending
    until the provider confirms it.
  </Step>

  <Step title="Confirm the sender identity">
    Review the exact From name, From address and Reply-To address. A configured
    but unverified sender cannot send live branded email.
  </Step>

  <Step title="Run the constrained test">
    Send only to the permitted test recipient shown in FloKit. Confirm the
    provider delivery result and the actual From and Reply-To headers. This test
    does not enable unrestricted sending.
  </Step>
</Steps>

Consent, unsubscribe and suppression checks remain enforced at delivery time.
You can continue other setup while DNS or provider verification is pending.